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    Our expertise, as well as our passion for web design, sets us apart from other agencies.

    Client Policies
    HomeClient Policies

    Productive Date : 11 December 2024

    1. Introduction

    Digital Byteck is committed to building strong, long-lasting relationships with our clients based on trust, transparency, and mutual success. These client-side policies outline our commitment to providing exceptional service and delivering high-quality digital marketing solutions. By establishing clear expectations and guidelines, we aim to foster a collaborative and productive partnership with each of our clients. 

    2. Communication Protocols:

    • Preferred channels:
    • Primary: Jira - Our project management tool for all project-related communication, feedback, task management, and file sharing.
    • Secondary: Email (support@byteteck.com) - For general inquiries, scheduling, and non-urgent matters
    • Tertiary: WhatsApp Group or Slack Channels - For quick updates, informal communication, and sharing relevant links or information.
    • Urgent Matters: Phone Call - For urgent issues requiring immediate attention, such as website errors, social media crises, or problems with paid advertising campaigns.
    • Response times:
    • Jira, Email, Slack & WhatsApp: Within one business day during standard business hours (Monday-Friday, 8:00 AM - 4:00 PM EST.
    • Urgent Matters (Phone): As soon as possible, within the same business day.
    • Meeting schedules:
    • Included: One scheduled meeting bi-weekly is included in the project scope. This meeting will be used to discuss progress, review work, and address any questions or concerns.
    • Additional Meetings: Extra meetings will be billed at $100/hour.
    • Urgent Meetings: Urgent meetings, such as those related to website issues, social media crises, or problems with paid advertising, can be scheduled more than once a week as needed, without incurring the extra meeting fee.

    3. Project Management:

    • Onboarding process:
    • Welcome Email: Every new client receives a personalized welcome email that expresses our enthusiasm for working with them and provides an overview of the onboarding process.
    • Project timelines and deadlines: TODO
    • Reporting and analytics:
    • Monthly Reports: Digital ByteTeck provides comprehensive monthly reports for all services that the client is actively engaged in. These reports offer a clear and concise overview of campaign performance, key metrics, and progress towards achieving the client's goals.
    • Report Delivery: Reports are typically delivered via email or through the Jira project management tool, depending on the client's preference.

    4. Creative Development and Revisions:

    • Revision process:
    • General Turnaround Time: For most revision requests, the standard turnaround time is 48 hours (2 business days). This allows us to carefully consider your feedback and implement the necessary changes efficiently.
    • Specific Design Turnaround Times:
    • Images
    • Minor Edits (up-to 2 business days):
    • Color Correction: Adjusting brightness, contrast, saturation, white balance. This is usually a quick fix unless the client has very specific requirements or the image is technically challenging.
    • Cropping/Resizing: Straightforward adjustments to the image dimensions. Can be quick unless it significantly impacts composition and requires more creative input.
    • Minor Retouching: Removing small blemishes, dust spots, or making subtle enhancements to an image.
    • Text Changes: Simple edits to existing text overlays, like correcting typos or changing font sizes.
    • Substantial Changes (2-5 business days):
    • Significant Design Overhaul: This could involve changing the entire layout, adding new elements, or significantly altering the existing design. This requires more time for creative conceptualization and execution.
    • Complex Compositing: Combining multiple images into a single cohesive image, which may involve intricate masking and blending techniques.
    • Extensive Retouching: Significant alterations to the image, such as removing large objects, adding new elements, or significantly altering a person's appearance.
    • Creating Multiple Versions: Producing different variations of the image for A/B testing or different platforms (e.g., social media, website banners).
    • Videos
    • Minor Edits (up-to 2 business days):
    • Color Grading/Correction: Adjusting the overall color tone and mood of the video.
    • Audio Adjustments: Minor tweaks to sound levels, adding simple sound effects, or replacing music tracks.
    • Text/Graphic Overlays: Simple edits to on-screen text, lower thirds, or adding basic graphic elements.
    • Trimming/Shortening: Removing small sections of the video or shortening the overall length.
    • Substantial Changes (2-5 business days or more):
    • Re-editing Sequences: Changing the order of scenes, adding or removing footage, or significantly altering the narrative flow.
    • Complex Visual Effects: Adding motion graphics, animation, or special effects that require significant post-production work.
    • Sound Design/Mixing: Creating a complex soundscape with multiple layers of audio, sound effects, and music.
    • Adding Voiceover/Subtitles: Recording and integrating voiceovers or creating subtitles for different languages.
    • Creative briefs: TODO
    • Approval process:
    • Primary Channels: Digital ByteTeck utilizes the following channels for the approval process:
    • WhatsApp: For quick approvals of minor revisions or less complex deliverables.
    • Slack: For real-time feedback and approvals, especially for design-related projects where visual communication is key.
    • Jira: For formal approvals of major milestones, final deliverables, and projects where detailed documentation is essential.

    5. Payment and Billing:

    • Payment Terms:
    • Payment Commencement: Payment for Digital Byteck's services begins on the date the contract is signed. This ensures that resources are allocated and work can commence promptly on your project.
    • Automated Monthly Payments: Digital ByteTeck utilizes a convenient auto-payment system for recurring monthly payments. Clients provide their preferred payment method through our secure online portal, and payments are processed automatically each month. This eliminates the hassle of manual payments and ensures timely payment for services rendered.
    • Invoicing Procedures:
    • Prompt Invoice Delivery: An invoice is generated and sent to the client's email address as soon as the payment is successfully processed through our online portal. This provides immediate confirmation of payment and a detailed breakdown of charges.
    • Invoice Contents: Invoices include a clear description of the services provided, the billing period, the total amount due, and any applicable taxes or fees.
    • Invoice Access: Clients can also access and download their invoices at any time through their email inbox or can send email to account@byteteck.com.

    6. Confidentiality and Data Security:

    • Non-disclosure agreements (NDAs): Already in our contract.
    • Data security measures: Already in our contract.

    7. Client Responsibilities:

    • Providing timely feedback: TODO
    • Approving milestones: TODO
    • Providing necessary information: TODO

    Why Have Client-Side Policies?

    • Sets clear expectations: TODO
    • Streamlines workflows: TODO
    • Protects both parties: TODO
    • Builds stronger relationships: TODO